Order, payment and delivery


In the near future order, payment and delivery of routers will be carried out via Amazon web-store according to their rules and terms.

The following refers to:

  1. Order, payment and delivery of digital products - connection packs to VPN service IncogniTime.
  2. Order, payment and delivery of routers since the moment of sales start in our web-store.




Placing an order is possible both after registration and in guest mode.
Registered users benefit from the possibility of the product return, pre-order of products, as well as the referral program “Invite a friend”, promo-actions and special offers from IncogniTeam. Guest accounts may always be switched to registered Customer accounts anytime.


With the purchase of any router-anonymizer IncognIt you get one of the VPN connection packs IncogniTime as a part of the kit (for more detail see Routers Description – Supply Kit).
In future you may purchase IncogniTime connection packages for 1, 3, 6 and 12 months or take up a subscription with automatic payment renewal from your payment system account or from your credit card.
(For more details see “VPN connection”).

3Processing and shipment of the paid-up order usually takes no more than 24 hours.
Please remember that due to the difference in time zones your order may reach us at night-time and that will affect the time of its processing. Weekends and holidays may also interfere in the process.

Registered customers may look up the current status of their order in their Customer account; unregistered customers may do it in Guest tracking. Regardless of registration on the website a customer is informed of any order status changes via the e-mail that was indicated when placing the order.



Payment may be carried out by credit cards Visa, MasterCard, etc., via payment systems PayPal, Skrill, etc., and by a bank transfer to our account. (For more details see “Secure payments”).

Credit CardsPayPalSkrill

Prices in euros are valid only for the customers from The EU, the tax (VAT) is added to the prices – this information is detailed in Customer’s Cart and at the corresponding stage of the order placement.

Prices in dollars are valid for customers from all other countries, and the tax is not added to them.

Prices in national currencies are only valid for customers from the countries in which specific currency is in circulation. The tax is not added to those either.



Delivery is carried out by international courier services from our warehouse in China.


The price and time of delivery depends on the method of delivery chosen by the customer – this information is detailed at the corresponding stage of the order placement.

Please fill in the delivery address using only Latin alphabet. You are not supposed to use any other alphabets or special characters.

If you have any questions about the possibility of the product delivery to your country or about the price and time of delivery please contact the IncogniTeam manager.


After transfer of the order to the postal service you will see the tracking-number of the parcel in the Customer account or “Guest tracking”. An e-mail letter with the same number will be also sent to the customer.


The delivery of digital products (IncogniTime VPN connection packs) is carried out via e-mail as a license key which needs to be activated in VPN user Member Area “My.IncognIt”.